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We often receive queries from our customers who want to switch from their former service provider, e.g. a house bank or a discount broker, to our services. Customers often ask whether or not they can simply change with their portfolio to brokerdeal24.com, and if so, what it will cost. We would like to answer this question and illustrate how to change a depot. No extra costs will incur for you when changing your depot to brokerdeal24.com. Should you currently have a depot outside Germany, e.g. in Switzerland or Austria, it is possible that you will incur some fees charged by your former service provider (please inquire with your former service provider and ask for written information).Should you have depots with several service providers, you may transfer them to your new secured single account at brokerdeal24.com.Beside considerably lower costs, what will be different after changing your depot? All accounts linked with our TWS4 offer a maximum of safety. Not only protection of capital contributions is much higher than with your former service provider. Each customer gets a secured single account through brokerdeal24.com. This factor makes the money in your depot account, including any values, untouchable for any third party in case of claims. Only you as the customer are entitled to dispose of your depot.It is a totally different situation than with a „normal bank depot“. Here, your depot assets form an increase of the bank’s equity capital cover, and in case of claims your assets are liable in parts, too.Let’s have a look at diverse competitors which bundle customer’s funds in so-called collective accounts/omnibus accounts. In a worst case scenario, even a total loss is possible.Process of Depot Transfer:In a first step, you open a depot. After activating your depot account, you send us an E-mail to firstname.lastname@example.org asking us to transfer your depot. We will send you a form, and assist you in a step-by-step manner to transfer your depot from your former service provider free of charge. Usually, it takes about 5-7 days to complete such transfer.Note: Change of depot is free of charge. Pursuant to the judgments of the BHG [German High Court of Justice] (case no.: XI ZR 200/03 and XI ZR 49/04) your former broker must not charge you with any fees or other costs associated with a transfer of depot. In the event you have a depot abroad, it is possible that costs are incurred relating to other banks/brokers. Please contact your current banking institution/broker for detailed information.
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